AdamCoffeeOverflow moduleAutomation
Mailbox Auto Distributor
Automatic mailbox assignment using round-robin or least-open logic, with Teams and workflow-aware options.
Free moduleCommunity releaseAGPL-3.0-or-laterReal deployment usev2.1.4
Public source
Review the repository
Inspect documentation, issues, and implementation details.
Release package
Use the latest published release
Avoid installing the repository source archive directly.
Installation guidance
Back up, verify, and keep rollback ready
Follow the community-module installation checklist.
Auto Distributor applies a mailbox-level rule only when the conversation is still eligible. Teams can choose rotation or least-open workload, select the assignment pool, defer to workflows, and keep diagnostics when deeper visibility is needed.
Best forTeams that want predictable ownership without a manual dispatcher.
Real interface
See it inside FreeScout.
Screenshots are pulled from the public module documentation.
What it includes
Designed for the daily workflow.
- Round-robin assignment
- Least-open workload assignment
- Per-mailbox pools
- Agent and Teams compatibility
- Optional moved-ticket handling
- Default-assignee override control
- Workflows-first deferred assignment
- Diagnostics and audit logging
Installation outline
Use the release package, not the repository source ZIP.
Always review the current release notes and repository instructions before installing or updating.
- 1
Download the latest release from GitHub.
- 2
Copy the module folder to Modules/MailboxAutoDistributor.
- 3
Activate the module and run the included migrations.
- 4
Configure the assignment pool in each mailbox.
Custom work
Need a custom module for your workflow?
Share the problem, your FreeScout setup, and the result you want. The request page prepares a structured email without storing your information.